Why is Coaching so Important to Corporations &
Organizations?
Fortune Magazine (February 2000) reported that
"Corporate coaching is one of the hottest things in human resources…a
grassroots movement that is spreading in some of the unlikeliest corners
of corporate America, including IBM, AT&T and Kodak…coaching is becoming
something of a heavy industry…it’s amazing."
Coaching is not new. It is a new terminology for
one of the oldest professions in the world…teaching. It is having one’s
own private tutor, mentor, motivator & therapist all in one. We are in a
new world of fast pace productivity with little time to be stressed out.
The old Type A personality is a thing of the past. Today we are teaching
people and task skills. We are emphasizing health and fitness.
Individuals are finding personal trainers,
personal tutors, personal computers and personal coaches. We are no longer
waiting for things to happen. We are more motivated to make things happen.
We are a society that is becoming more proactive rather than reactive. We
have learned that it is more efficient and productive to have a personal
coach on the sidelines cheering us on when we are on the right track,
being the devil’s advocate, the cheering squad and slowing us down when we
need to be thoughtful and go back to the drawing board. Being a true
shoulder to cry on that won’t tell.
We have become a culture of change. It used to be
that we used to go to work, worked for 30+ years, retired and lived
happily ever after on one’s retirement income. That picture has changed
drastically. The average corporate worker now changes jobs every five
years. According to John Kotter, a professor of leadership at the Harvard
Business School is, "As we move from 30 miles an hour to 70 to 120 to
180…as we go from driving straight down the road to making right turns,
left turns, abandoning cars and getting on motorcycles…the whole game
changes, and a lot of people are trying to keep up, learn how, not
falloff."
Businesses are becoming more concerned with
finding good people, no longer just maintaining buildings and structures.
Businesses are trying to find ways to attract, optimize and keep talented
employees. They are more motivated to create infrastructures that will
encourage long-term commitment to the company for several reasons.
First, if employees leave they disrupt the
forward movement of projects and tasks and may take information with
them to other competitors.
Secondly, it is extremely costly for a
company to recruit and train new employees. High turn over can be
disruptive and disillusioning for the company and other employees.
Third, if management has to spend their time
and energies recruiting they are not spending time helping the company
develop and achieve new goals. For many companies the constant
turnover of employees becomes a lose-lose game. The goal is to make it
a win-win game.
CBS 60 Minutes reported on Jim Goodnight’s
company SAS, a software company that has a 3% turnover. It is one of the
most successful companies in the United States and it all has to do with
attitude. Goodnight’s attitude is one of compassion, sharing, caring and
giving. The employees feel respected, cared for, cared about and see no
reason to leave the company even when offered more money.
Coaching can help others learn those skills.
Coaching gives strength when strength is
needed.
Coaching gives encouragement and helps
increase the capacity to think more freely.
What Does a Corporate Coach Do?
The main points here can be summarized quite
nicely by The National Research Council of the National Academy of
Sciences, made up of a group of America’s most respected experts on
learning under the direction of Daniel Druckman and Robert Bjork who have
been studying the research on enhancing performance for the past decade.
Summaries of their findings are as follows:
Practice >
Repetition, imagery and visualization.
Modeling>
Learning and observing others who are skilled and knowledgeable.
Receiving intermittent feedback>
Provides someone to observe and share constructive feedback.
Challenge>
The experience needs to be optimally challenging in order to develop
proficiency and better performance.
Build on success>
Goal is to create a sense of hope and build self-confidence through
successful experiences. Learning from critical reviews, positive
feedback, realistic appraisals and assistance in learning from
mistakes.
Rewards contingent on performance>
Rewards for reaching goals tends to increase effectiveness. These
rewards can be in the form of recognition, praise, commendation, extra
benefits, onuses and/or time off with pay.
Reduce anxiety>
Reducing anxiety increases optimal performance, increases happiness
and success.
Why email or call to set up a Personal Coaching
relationship?